1Who We Are
This Privacy Policy applies to the online gaming platform operated under the brand name 365jlpg, accessible at https://365jlpg.best. When this Policy refers to "365jlpg," "we," "us," or "our," it means the operator of the 365jlpg platform in its capacity as the data controller responsible for your personal information.
365jlpg is a licensed online gaming platform serving the Philippine market. Our platform includes live casino games, sports betting (including volleyball and esports), poker, sabong, and associated services. All of these services involve the collection and use of personal data to some degree, and this Policy covers all of them.
If you have questions about how 365jlpg handles your personal data, you can contact us at any time using the details in Section 14.
2Personal Data We Collect
365jlpg collects different categories of personal data depending on how you interact with the platform. Here is a breakdown of what we collect and why each category is necessary:
| Data Category |
Specific Examples |
Required? |
| Identity Data |
Full legal name, date of birth, nationality, government-issued ID number |
Yes — for KYC verification |
| Contact Data |
Email address, mobile number, Viber / Telegram handle |
Yes — for account communication |
| Financial Data |
GCash number, Maya account, bank account details, transaction amounts |
Yes — for deposits and withdrawals |
| Verification Documents |
Scanned government ID, selfie with ID, proof of payment method |
Yes — for identity verification |
| Gaming Activity Data |
Bet history, game sessions, wagering amounts, win/loss records |
Yes — for settlement and compliance |
| Technical Data |
IP address, device type, browser type, operating system, session duration |
Yes — for security and fraud prevention |
| Usage Data |
Pages visited, features used, time spent on platform sections |
No — analytics only, can be limited |
| Communication Data |
Support chat transcripts, email correspondence, feedback submissions |
No — support quality and records |
365jlpg does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by a regulatory authority in a specific circumstance, in which case you will be notified separately.
3How We Collect Your Data
3.1 Information You Provide Directly
The majority of the personal data 365jlpg holds about you comes directly from you — when you register an account, complete identity verification, make a deposit or withdrawal request, contact our support team, or participate in a promotion. You are always aware when you are providing this data because you are actively submitting it.
3.2 Information Collected Automatically
When you use the 365jlpg platform, certain technical data is collected automatically. This includes your IP address, the device and browser you are using, your session start and end times, and the features and games you access. This data is collected through server logs and, where applicable, through cookies described in Section 9.
3.3 Information from Third Parties
In some circumstances, 365jlpg receives personal data from third parties. This includes:
- Identity verification results from our KYC provider when you submit documents for verification.
- Payment transaction data from GCash, Maya, and bank partners confirming deposit and withdrawal processing.
- Fraud and risk signals from third-party fraud detection services used to protect platform integrity.
- Regulatory enquiries from licensing authorities as part of compliance oversight.
4Why We Use Your Personal Data
365jlpg uses personal data only for specific, documented purposes. We do not use your data for purposes incompatible with those stated here without first notifying you. The primary purposes for which your data is used at 365jlpg are:
- Account creation and management: To register your account, authenticate your identity at login, and maintain accurate records associated with your membership.
- Identity verification (KYC): To verify that you are who you say you are, that you meet age and eligibility requirements, and to comply with our licensing obligations to prevent underage gambling and financial crime.
- Payment processing: To process deposits, settle winning bets, and execute withdrawal requests to your registered payment method in Philippine Peso.
- Gaming and bet settlement: To record, process, and settle wagers placed on casino games, sports markets, poker, and sabong — and to maintain the bet history accessible from your account.
- Fraud prevention and security: To detect and prevent fraudulent activity, account takeover attempts, and money laundering. This includes automated monitoring of transaction patterns and device fingerprinting.
- Regulatory compliance: To meet our obligations under the terms of our gaming licence, including record-keeping, transaction monitoring, and cooperation with regulatory inquiries.
- Customer support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality and accountability purposes.
- Responsible gaming: To monitor for indicators of problem gambling behaviour and to administer responsible gaming tools such as deposit limits and self-exclusion requests.
- Platform improvement: To analyse usage patterns in aggregate and improve the performance, design, and content of the 365jlpg platform. This analysis uses anonymised or aggregated data where possible.
- Communications: To send you transactional notifications — deposit confirmations, withdrawal updates, bet settlement alerts — and, where you have opted in, promotional communications about offers relevant to your activity on the platform.
5Legal Basis for Processing
365jlpg processes your personal data under the following legal bases:
- Contract performance: Processing necessary to deliver the services you have registered for — account management, bet settlement, payment processing, and customer support.
- Legal obligation: Processing required to comply with applicable laws and our gaming licence — identity verification, transaction monitoring, record retention, and regulatory reporting.
- Legitimate interests: Processing necessary for the legitimate business interests of 365jlpg where those interests are not overridden by your privacy rights — fraud detection, platform security, responsible gaming monitoring, and platform analytics.
- Consent: Processing that depends on your agreement — optional marketing communications and non-essential analytics cookies. You can withdraw consent for these at any time without affecting your ability to use the platform.
6Data Sharing and Third Parties
6.1 Who We Share Data With
365jlpg shares personal data only with parties that have a legitimate need to access it in connection with the services we provide. We do not sell personal data to third parties. We do not share data with advertisers or marketing networks for the purpose of profiling or targeted advertising.
Categories of third parties with whom 365jlpg shares data include:
- KYC and identity verification providers: To process the documents you submit for account verification. These providers receive only what is necessary to complete verification.
- Payment processors: GCash, Maya, and banking partners receive the transaction data necessary to process deposits and withdrawals. They are subject to their own privacy policies and applicable financial regulations.
- Game content providers: Live casino and game studio providers receive session data necessary to operate the games — your account identifier, bet amounts, and session outcomes. They do not receive your full personal profile.
- Fraud detection services: Third-party fraud prevention tools receive technical signals — IP addresses, device identifiers, behavioural patterns — to assess risk without receiving your full identity data.
- Regulatory and legal authorities: Gaming licensing authorities, law enforcement agencies, and courts may receive personal data where legally required. 365jlpg will comply with valid legal requests and will notify you where permitted by law.
- IT infrastructure providers: Hosting, database, and security service providers operate systems that store platform data. These providers are bound by data processing agreements and may not use your data for their own purposes.
6.2 No Sale of Personal Data
365jlpg does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. If this practice ever changes, you will be notified in advance and given the opportunity to opt out before any such sharing begins.
All third-party service providers used by 365jlpg are contractually bound to process personal data only as instructed and to maintain appropriate security measures. We do not permit third parties to use your data for their own unrelated purposes.
7Data Retention
365jlpg keeps personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or our gaming licence. The following retention periods apply as a general guide:
- Account and identity data: Retained for the duration of your active membership plus a minimum of 5 years after account closure, in compliance with anti-money laundering regulations.
- Transaction and bet records: Retained for a minimum of 5 years after the date of each transaction, as required by financial regulations applicable to licensed gaming operators.
- Support communications: Retained for 3 years after the date of the communication, for dispute resolution and quality purposes.
- Technical and session logs: Retained for up to 12 months for security and fraud investigation purposes, after which they are deleted or anonymised.
- Marketing consent records: Retained until you withdraw consent or for 3 years from the date of last platform activity, whichever is sooner.
When data is no longer required for its stated purpose and no legal retention obligation applies, 365jlpg deletes or irreversibly anonymises it.
8Data Security
365jlpg takes the security of your personal data seriously and maintains technical and organisational measures designed to protect it against unauthorised access, loss, alteration, and disclosure. Key security measures in place include:
- End-to-end TLS encryption for all data transmitted between your device and the 365jlpg platform.
- Encrypted storage of sensitive account and financial data at rest using industry-standard encryption protocols.
- Role-based access controls limiting which 365jlpg staff can access specific categories of personal data.
- Two-factor authentication options available to all Members for account login.
- Regular security assessments and penetration testing of platform infrastructure.
- Fraud monitoring systems that flag unusual account or transaction behaviour for review.
While we implement robust security measures, no online platform can guarantee absolute security. You play an important role in protecting your own data by using a strong, unique password for your 365jlpg account and not sharing your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact 365jlpg support immediately.
9Cookies and Tracking Technologies
9.1 What Cookies We Use
The 365jlpg platform uses cookies and similar technologies to operate correctly, maintain your session, and understand how the platform is used. Cookies are small data files stored on your device when you visit a website.
We use the following categories of cookies:
- Strictly necessary cookies: Required for the platform to function. They maintain your login session, remember your language preference, and keep your bet slip populated during a session. These cannot be disabled without breaking the platform.
- Functional cookies: Remember choices you have made — such as preferred game lobby view — to improve your experience. These are not required but improve usability.
- Analytics cookies: Collect anonymised data about how different platform sections are used — which pages are visited most, where Members spend time, and which features are used. This data helps 365jlpg improve the platform. Analytics cookies can be declined without affecting your access to any games or features.
- Security cookies: Used for fraud detection and bot prevention. These help protect the platform and your account from automated attacks.
9.2 Managing Cookies
You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies at category level. Note that disabling strictly necessary cookies will prevent the 365jlpg platform from functioning correctly. A cookie preference centre is accessible from the platform footer.
10Your Privacy Rights
As a 365jlpg member, you have the following rights over your personal data. To exercise any of these rights, contact us using the details in Section 14. We will respond within 30 days of receiving a verified request.